nearapurplemountain web store FAQ section

I have 30+ years of experience packaging items for shipping, including internationally. Careful packing is the only way to ensure items are delivered in the condition pictured, dry and without damage to the item in the package/parcel. Orders are carefully packed with recycled, stable materials when available (usually) with extra care taken to pack fragile items.

Costs to ship outside of the USA vary and must be quoted case-by-case; please inquire using contact info. Note that even the slowest/most economical options can seem prohibitive or disproportionate to the item price itself. Buyers are responsible for all duty, VAT, customs, and other fees charged for import into the country of delivery.

Orders generally ship within 24-48 hours of payment receipt, on business days of the United States Post Office.

No, I only sell items I own.

No, each item for sale is a physical item.

Photograph the whole item, the damaged area(s), and the package it came in. then notify the shop immediately and remember to include your order number in the subject area and attach the photographs.

First, enter the order USPS tracking number into the USPS website's package tracking function to see where it was last tracked in the system. This can help you estimate when it might arrive. You can also sign up for alerts from USPS with the tracking number (I cannot do this for you.) NOTE: If the route appears more circuitous than expected, please note that shipments are often rerouted to overcome issues from high volume periods due to holidays, storms, and even understaffing of routes, none of which we can do anything about. If tracking indicates the item was designated return to sender for any reason, I can only refund you the item price less the shipping cost I paid and will show you. If USPS has no tracking information, contact the shop here with your order number in the subject and note in the body when you last tracked it.

USPS will return the item to the sender according to their current rules; see USPS policies. If the parcel is received back in good order, the item will be refunded minus the actual shipping costs incurred.

No. If you want to inquire about paying for another shipping method, inquire with full delivery information before ordering to see what is possible. I aim to meet reasonable asks when I can.